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Online Instruction Form

Please complete as many fields as possible, so we can respond appropriately to your claim/incident. Fields marked * are mandatory

Your Details (as instructing principal)

Name *
Position *
Company *
Postcode *
Tel or Mobile *
Email *


Property/Incident Address Details

Company: *
Address: *
Postcode: *
Contact Name: *
Contact Tel 1: *
Contact Tel 2:
Property Type:
Incident Type:
Brief Description of Incident: *
Response: * Urgent Standard

Help note: Response Service Levels

In all cases ISS will call the contact listed within 1 hour, If urgent ISS will seek to respond to site within 4 hours to support you with a Project Manager and/or restoration team (please note charges may apply to urgent responses) Selecting standard will evoke a response to site within 1 working day or as arranged with the site contact at the 1 hour callback.


Actions Required

Immediate Start: Yes   No   (if Yes, ALL fields in this section MUST be completed)
Authorisation Name :
I am authorised to approve works on behalf of my Organsiation or Insurer Prinicpals in respect of this instruction:  
Purchase Order No.:
Value of works not to exceed £:


Insurance Details

Insurance Company Involvement: Yes   No  (If Yes, please complete as many fields in this section as you can.)
Claim or Policy No. :
Loss Adjuster (if applicable):
Loss Adjuster ref.:
Liability Accepted: * Yes   No
Adequate Insurance Confirmed* Yes   No


I am an authorised to instruct ISS restoration in respect to this incident/claim:  Yes
I have read and accept the ISS Standard Terms and Conditions:  Yes

Project Managers

Contact our Project Management Team here

Branch Finder

Find your local ISS Branch here

Instruct Us

Use our handy

Online Instruction Form

Or call:

0800 0855 134

Case Studies

Read about previous projects where ISS Restoration helped insurers and organisations restore assets, save time and money and get 'back in business' 


Complex & Major Loss

'Restorer' Magazine

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