Advice and Support
Fire and Flood incidents aren't everyday occurrences, exactly why obtaining expert advice following an incident is the first and most important step to a fast, effective and efficient recovery for your organisation. ISS Restoration will support you with the expertise and experience of its Project managers, respond out of hours in urgent situations with on-call teams and complete loss mitigation and restoration activity to ensure your organisation is 'back in business' as quickly and cost effectively as possible.
Our services include:
24/7 Emergency Response (365 days/year)
Our call centre can take instructions 24/7, 365 days a year by phone, fax or email. Upon instruction our service includes a client/policyholder call back within 1 hour, a prompt site visit to assess the damage followed up with a costed damage assessment report detailing the incident and our recommendations & estimated costs for the recovery process.
Expert Damage Consultation
All 'commercial' instructions are project managed. Our Project Managers are professional and experienced in dealing with all types and sizes of Fire, Flood or Accidental Damage incidents. They will help you make the right decisions for your organisation.
Debris/Waste and Water Removal
Damage mitigation activities, if begun quickly can have a great impact on the wider recovery. Most 'loss mitigation' activities are simple and cost effective. Investing in mitigation can deliver huge savings when compared to the cost the cost of secondary damage, consequential loss and business interruption. In fact many insurance policies require the policy holder to take 'reasonable' steps to mitigate the loss to prevent a situation deteriorating.
Asset and B.E.R Logging
An accurate list of assets involved in or damaged 'beyond economic repair' in an incident is important for the organisation or any insurance claim relating. Compiling such a list in the early stages of the recovery process is helpful for all concerned.
Time may pass before assets are officially ‘written off’ or those restored returned to the premises. Safe/secure storage keeps your assets safe and undamaged in the meantime.